Payment and delivery
Payment methods
Apple Pay
Pay for your purchase with Apple Pay.
This payment method is only available in our online shop.
Google Pay
Pay for your purchase with Google Pay.
This payment method is only available in our online shop.
Maestro (national)
Maestro is an international debit card service by MasterCard International. Customers are charged no additional fees for transactions in national stores.
MasterCard
Pay for your purchase with your MasterCard. Please note that your credit card will be charged even if the ordered item is not yet deliverable at the time when you place your order. If an order is cancelled, the total amount is refunded to your credit card or to your customer account.
PostFinance Card
Pay for your purchase with your PostFinance card.
TWINT
Pay for your purchase with your TWINT account via the mobile app.
Visa
Pay for your purchase with your VISA credit card. Please note that your credit card will be charged even if the ordered item is not yet deliverable at the time when you place your order. If an order is cancelled, the total amount is refunded to the credit card used or to your customer account.
Delivery and Packing
Delivery and Packing in Switzerland
For orders over CHF 100.–, all products and orders are generally delivered free of charge to addresses in Switzerland and Liechtenstein with Swiss Post Economy. Optional choice of DHL will always been charged. All orders from our warehouse are handled by Swiss Post and the transport company Planzer. If your product is from a third-party supplier or one of our merchant partners, it might be sent with another delivery company.
For orders under CHF 100.– we charge shipping costs of CHF 9.00 with Swiss Post Economy / Optional for CHF 16.50 with DHL Swiss Pack available.
Why do we charge these costs?
Because the logistical expenses for small orders are comparatively high. By offsetting the shipping costs for small orders, our customers continue to benefit from lower prices for inexpensive products.
Here’s an example: if a customer’s ordered a candle for 4 swiss francs, the shipping costs and other expenses would exceed our margin many times over. Without adding shipping costs, we’d have to put up the price of the candle.
Pallets and bulky items over 30 kg
A haulage company delivers heavy items on pallets. They’ll call you beforehand to arrange a suitable delivery time. If they can’t get hold of you, you’ll get an e-mail asking you to contact them. For hard-to-access addresses, our delivery company takes palettes to the nearest location (e.g. lower station of mountain railway). Then a specialist company takes over from them to deliver to your home address.
Please note that Swiss Post only deliver to the kerbside. Additional services, such as delivery to a certain floor, cost extra (see below). Any exceptions to this will be listed on the product page.
Having parcels deposited at your front door
Should you not be at home at the time of delivery, Swiss Post / DHL may deposit the parcel in front of your door. If you don’t want this to happen, you can contact Swiss Post by phone or e-mail in advance. The corresponding changes are then stored in the Swiss Post / DHL system.
International delivery
Our delivery service is only available in Switzerland and Liechtenstein.
Transport damage
Please inspect the parcel carefully upon receipt and promptly report any damage.
Collection
Orders can be collected from various locations throughout Switzerland. For security reasons, we’ll ask you to provide proof of identity when collecting items that have already been paid for. Please note that products exceeding 35 kg are not available for collection.